Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,749 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 39% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (299) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Benefits and you meet some great coworkers" ((in 384 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment very easy going" ((in 115 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 879 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 266 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 98 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,247 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews

3.0

Mar 26, 2014

Company mission is very good, but they pay employees far too little.

Processor

Recommend

CEO approval

Business Outlook

Pros

It's very rewarding to work with people who have disabilities. Good place to learn skills while you are still in school.

Cons

Management is very, not much leadership. The general manager seems a bit clueless at some times. They need to have goals for employees to advance in the company and up their pay.

5.0

Mar 26, 2014

Awesome

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great people, great clients, doing good for the community

Cons

none that i can think of at this time

3.0

Mar 25, 2014

Company in transition

Retail manager

Recommend

CEO approval

Business Outlook

Pros

Goodwill will hire individuals who have barriers to employment and provide them with a competitive hourly rate. Benefits were good. Goodwill has invested in hiring real retail professionals recently and the disruption of the retail culture in place to a more productive results based culture has begun. Accountability what a concept!

Cons

Company is in transition the retail component 21 stores locally are struggling to meet sales expectations. New upper management hires such as Director of Retail may bring this wandering vessel back on course to profitability. Some of the austerity plans proposed such as limiting full time hours to 35 a week are a bit harsh but seem to be the answer for slowing sales volume? Store level management with few exceptions are mediocre at best and are the result of a lack of cohesive leadership plan. Company empowers employees and thats great but allows dissent and unqualified opinions to distract the team from its goals.

Viewing 8836 - 8838 of 9,247 Reviews

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Jobs at Goodwill

Retail Associate Customer Service Colonial Heights

Online Faculty: Consumer Behavior

Augusta, GA

View job

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Company mission is very good, but they pay employees far too little.

Awesome

Company in transition

Top companies for "Compensation and Benefits" near you

Jobs at Goodwill