Goodwill reviews

3.2

46% would recommend to a friend

(9,242 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Aug 28, 2013

Management makes all the difference

Recommend
CEO approval
Business Outlook

Pros

Co-workers Good finds/ 20% discount Flexible hours Good retirement benefits

Cons

I worked at Goodwill for a little over four years and have basically done every job there. Unfortunately, Goodwill is run like any other retail operation. If you're expecting to work for a "non-profit" organization, this really isn't it. Store manager does not connect with employees and does not help. There have been several complaints about the store manager at my previous location but there doesn't seem to be any improvement. I spent several years hear and can say that I never felt appreciated by upper management. They view everyone as replaceable. As I was in management myself for almost three years here, I can say that employees and other team leaders (for the most part) do have other's best interests at heart. Goodwill states that they help people prepare for find and keep jobs - however they pay their workers minimum wage and would rather fire an employee with perfect attendance that switch them to a different position in the company because of "the principle". Corporate once posted a sign in our break room for financial assistance to sign up for a health program if you were below the poverty line. A quick check among the employees found that we ALL qualified for this aside from the Store Manager and Assistant Manager. That's an entire store of people working for below poverty for a "non-profit" company. Not to mention almost everything the store sells is given to them for FREE. Management blamed employee theft for not being able to raise wages.

5.0
Aug 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Amazing opportunities for those who work hard, on going training, at the end of the day you know you are contributing to something great, constantly growing and changing to meet the needs of the community and the employee, supervisors who are honest with you and give you the leeway of being human. AMAZING benefits package including discounts on cars and boats; inexpensive health insurance; bonuses, retirement, and emergency financial assistance; EAP; and rewards program for excellent job performance.

Cons

Possibly too concerned with lawsuits and allow many employees to get away with having no work ethic, need better loss prevention methods for shoplifting - sometimes company is more concerned with protecting a customer's (shoplifters) feelings than its assets. Wish I didn't have to be so flexible with my schedule so I could attend church and eat dinner with my kids.

3.0
Aug 26, 2013
Recommend
CEO approval
Business Outlook

Pros

Easy to get a job, the work is easy, and it's not hard to meet and exceed expectations.

Cons

The people who work at Goodwill aren't the cream of the crop. It's not a job that makes you money, it's a job you get because you can't get one anywhere else.

Viewing 8980 - 8982 of 9,242 Reviews

Glassdoor has 9,744 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.