Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
4.0
Jun 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Supportive co-workers, but work primarily on your own to get the job done. Excellent job satisfaction on daily basis helping particiants achieve their goals. Goodwill name is known in the community because of the stores.

Cons

General public has no idea all the services that the organization provides. For example, medical equipment loan, training for construction, auto tech, bank teller, medical office.

3.0
Jun 6, 2011
Recommend
CEO approval
Business Outlook

Pros

It is satisfying to see your training efforts help disadvantaged people to gain employment and become independent productive members of society. It is nice to see that the money received from donated goods really does go back into helping displaced and disabled persons in the community instead of into the pockets of upper management or on wasted ideas/things.

Cons

I have found upper management positions (store manager, assistant manager) to be filled by lazy people that do not set a good example for junior staff. However you get what you pay for. The wages for management positions are very low and they offer no financial incentives (ie. monthly or annual bonuses) to offset the low hourly wage.

2.0
May 31, 2011
Recommend
CEO approval
Business Outlook

Pros

The best thing about working for Goodwill was the moral satisfaction received from knowing that you help out many people.

Cons

MISREPRESENTATION! Goodwill portrays that it is a non-profit organization, this is a complete lie! All of the donations that they receive are completely free, but what the general public fails to realize is that Goodwill profits off of every piece that is sold. This money goes to overpayed division donated goods managers, 2 manager conferences per year that include two day hotel stays, food, travel, and hourly pay, one manager retreat per year that is all inclusive, and one assistant manager conference that includes hotel stay and all accomodations. Add this up, and Goodwill spends well over $100,000.00 per year in pointless meetings and even more on donated goods division managers who are overpayed, and get the luxery of working out of their own home. This money cold be spent in many better ways. These stores also take away business from local mom and pop shops that have been around for years, and the worst part of all, NOT ONE person in management in any store across the entire state of Kentucky is disadvantaged or disabled, evidently, they are only good for the less paying jobs.

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Glassdoor has 9,739 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.