Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Mar 31, 2011
Recommend
CEO approval
Business Outlook

Pros

Helping those in need of training, job coaching and work experience through the local programs, such as 'welfare to work' . Knowing that what we sell is reaching those whom could not afford that expensive 'thing' otherwise. To have the privilege to help and work in my own community, knowing that a large percentage of our small revenue stays in my community. To work for such a world renown entity, regardless of the miss-management of our region in the past and present. Goodwill's Mission is worth supporting and I am continually encouraged to keep trying because of it.

Cons

Poor salary, not even comparable to other eastern Goodwill's. No promotions, or raises, or incentives. No learning programs No clear rolls of the command, nor clear policy . No incentives for my personnel Little or no support from main office, and certainly no emotional incentive to work harder,. working harder gets you only your self congratulations. little or no marketing budget little or no budget for store improvement

5.0
Mar 24, 2011
Recommend
CEO approval
Business Outlook

Pros

The support that is given to individuals with disabilities is great. The staff works together to make a positive experience for those walking through the door

Cons

The communication level from the higher ups is lacking. The amount of negative staff trying to cause problems for others who just want to serve the customers is aweful

2.0
Mar 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Goodwill will hire literally anyone. As a recent immigrant I had no GED or qualifications at the time and was still easily able to get hired...along with several people who could not speak English and a couple recently released from prison. Supervisors are easy to work with. Work is fairly easy, if repetitive.

Cons

Obvious problems/issues ignored by senior management Little communication between workers and management Unfair pay, new hires may be making more money than experienced workers. For example forklift operators were hired at $1.50 more per hour than existing and more capable ones. Raises are supposed to be given every year, although this is rarely adhered to. Management make no effort to keep good employees, and don't care how many people they retain/hire which means much of the workforce at any one time is inexperienced or simply not very good at their jobs. Favoritism shown by management, some workers will consistently be given worst jobs. Drivers rarely do much work other than driving. (They are meant to do other work when no runs are available) Pay is fairly poor. No distinction between skilled and non skilled workers. Eg Forklift/Machine operators paid the same as store staff. Upper management regularly impose seemingly worthless rules and initiatives while ignoring corporate policies.

Viewing 9199 - 9201 of 9,237 Reviews

Glassdoor has 9,739 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.