Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
5.0
Jan 7, 2026

nice to work

Recommend
CEO approval
Business Outlook

Pros

good food at the office and all

Cons

not that great of washroom

1.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

While there are a select few individuals at this location who demonstrate genuine professionalism—too few to mention—there are literally no pros to this organization. The overall culture of Goodwill Houston and its leadership is deeply disturbing.

Cons

It is rare to encounter an environment so consistently defined by a lack of basic competence, where management functions more like a cult than a professional organization. Dealing with the majority of the staff feels like a constant exercise in frustration; there is a pervasive atmosphere of unprofessionalism that seems to stem from a place of deep-seated insecurity. Rather than focusing on efficiency or service, many here appear to rely on office politics and subpar work ethics to mask their own inability to perform at a standard level. The contrast between the few "actual functioning humans" and the rest of the operation is staggering. It is truly unfortunate to see the few talented people associated with an organization where the general standard of intellect and social skill is so noticeably lacking. The teams in corporate and the store managers seem completely intimidated by basic competence.

3.0
Jan 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Healthy work environment, great staff

Cons

Seem to help the needy over employees

Viewing 172 - 174 of 9,241 Reviews

Glassdoor has 9,743 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.