Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
5.0
May 28, 2015
Recommend
CEO approval
Business Outlook

Pros

good benefits ,excellent pay everyone was nice where i worked at. management was nice and we got bonuses. We didnt have to pay for uniform.

Cons

not enough workers on any shift. they will fire you quickly if you come up 2.00$ short in your drawer.

1.0
Sep 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Your customers leave happy. Especially if they are a low income family shopping for their children. It's a good feeling. Time off benefit was good.

Cons

Everything else. I was a store manager of Goodwill of the finger lakes in upstate New York. They really romance you to get you in and sell the organization to you more than the other way around. Very little support from the home office. Your people do insane amounts of work under a lot pressure for minimum wage while the CEO makes over $300k a year at a so called non profit organization. The retail staff at the main office is strictly amateur hour. District manager will not listen to anything you say and always talks over you. There is never any communication between people at the office and nobody ever had any idea what anyone else is doing. They plead poverty all the time yet spend tons of money on ridiculous things like donation centers that get 20 donations a week. It's next to impossible to get anything at your store fixed if there is a maintenance issue.

1.0
Sep 8, 2014
Recommend
CEO approval
Business Outlook

Pros

You can take leave of absences when you need them. Mind you however they are unpaid.

Cons

High turnover rate and no advancement of low level employees. We get 10 min breaks for 6hr work days Im not sure if thats even legal. A yearly raise of 2 cent now its been cut to 1 cent. Uniforms are a joke and weekly schedules are random. They expect you to save the world and don't give you the help or training to succeed. Only care about sales and this overall company is a joke.

Viewing 16 - 18 of 9,237 Reviews

Glassdoor has 9,739 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.