Is Goodwill a good company to work for as a Store Manager?

Store Manager professionals working at Goodwill have rated their employer with 3.2 out of 5 stars in 179 Glassdoor reviews. This is an average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Store Manager Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Store Manager interview questions at Goodwill .

Does Goodwill pay Store Manager employees well?

Store Manager professionals rate their compensation and benefits at Goodwill with 3.0 out of 5 stars based on 179 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Store Manager salaries at Goodwill.

How happy are Store Manager professionals working at Goodwill?

36% of Store Manager employees at Goodwill would recommend their employer to a friend. This rating has decreased by 24% in the past 12 months. Store Manager professionals have also rated Goodwill with a 3.0 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.1 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 115 reviews)); "Good work environment to be a part of" ((in 111 reviews)); "flexible schedules are nice when they occur" ((in 111 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 880 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "The staff is usually all special needs with no training." ((in 94 reviews)); "Favoritism runs rampant." ((in 89 reviews))

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Goodwill

Goodwill Store Manager reviews

3.2

36% would recommend to a friend

(179 total reviews)

Catherine Meloy

73% approve of CEO

54% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Career opportunities

3.1

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

2.6

Senior management

Store Manager employees have rated Goodwill with 3.2 out of 5 stars, based on 179 company reviews on Glassdoor. This indicates that most Store Manager professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Store Manager professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

179 reviews

3.0

Sep 13, 2024

Mixed Feelings

Store manager

Recommend

CEO approval

Business Outlook

Pros

Decent pay, fun work environment.

Cons

Dwindling benefits, hypocrisy and micromanagement from upper management.

1.0

Jul 7, 2024

100% turnover rate

Store manager

Recommend

CEO approval

Business Outlook

Pros

The sales associates I managed were kind, hard workers.

Cons

Goodwill leadership thrives in chaos and that’s how they likes it. That way no one pays too close attention to their incompetence as leaders. The CEO and everyone else in the company office are overpaid and get giant bonuses if Goodwill stores makes more money. They use intimidation and threats to keep store managers fearful of being fired. Same with store associates. There is 100% turnover rate in most positions because of the chaos and stress they create.

2.0

Jul 4, 2024

Smh

Store manager

Recommend

CEO approval

Business Outlook

Pros

The people and the mission

Cons

Long hours, no bonus, no help

Viewing 13 - 15 of 179 Reviews

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Goodwill

Goodwill Store Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mixed Feelings

100% turnover rate

Smh

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