Is Goodwill a good company to work for as a Store Manager?

Store Manager professionals working at Goodwill have rated their employer with 3.2 out of 5 stars in 179 Glassdoor reviews. This is an average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Store Manager Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Store Manager interview questions at Goodwill .

Does Goodwill pay Store Manager employees well?

Store Manager professionals rate their compensation and benefits at Goodwill with 3.0 out of 5 stars based on 179 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Store Manager salaries at Goodwill.

How happy are Store Manager professionals working at Goodwill?

36% of Store Manager employees at Goodwill would recommend their employer to a friend. This rating has decreased by 24% in the past 12 months. Store Manager professionals have also rated Goodwill with a 3.0 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.1 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment to grow" ((in 112 reviews)); "flexible schedules are nice when they occur" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

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Goodwill

Goodwill Store Manager reviews

3.2

36% would recommend to a friend

(179 total reviews)

Catherine Meloy

73% approve of CEO

54% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Career opportunities

3.1

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

2.6

Senior management

Store Manager employees have rated Goodwill with 3.2 out of 5 stars, based on 179 company reviews on Glassdoor. This indicates that most Store Manager professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Store Manager professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

179 reviews

3.0

Mar 20, 2024

Thrift store

Store manager

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. Accrual of vacation time is fast and you accrue lots of vacation

Cons

No room to grow after store manager position. There are no area manager or district manager opportunities, only a regional vice president and you will not be promoted into it. Pay is on the low side for management and stsff

5.0

Feb 16, 2024

Work life balance

Store manager

Recommend

CEO approval

Business Outlook

Pros

OK salary, perfect hours for parents

Cons

Only one weekend off a month

4.0

Dec 14, 2023

Good experience

Store manager

Recommend

CEO approval

Business Outlook

Pros

Working with Goodwill was a good experience, good pay, good environment, worked for a good mission. Benefits were good as well.

Cons

Sometimes lack of communication, other than that was a good experience.

Viewing 22 - 24 of 179 Reviews

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Goodwill

Goodwill Store Manager reviews

Ratings by category

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Thrift store

Work life balance

Good experience

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