Google User Operations reviews

3.9

88% would recommend to a friend

(107 total reviews)
avatar

Sundar Pichai

87% approve of CEO

84% positive business outlook

User Operations employees have rated Google with 3.9 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most User Operations professionals have a good working experience there. Google is rated in line with the average (within 1 standard deviation) by User Operations professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

107 reviews
5.0
Feb 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Google takes on big, audacious, challenging problems that give you the opportunity to impact the world. You're surrounded by brilliant people who work hard, get things done, and inspire you to elevate your game. There are inspiring, world-changing projects all around you, and even if you have not yet had the opportunity to work on one, I find satisfaction just being able to observe from the inside. Larry has done an amazing job transforming the company from one known for world-class engineering to one that also understands and appreciates design and the more human side of building great products. Maybe most of all, I love working at a place that values human rights, diversity, and acceptance.

Cons

The company is huge, there's no denying it. Larry and his team do a great job of keeping things nimble and making the company feel much smaller than it is, but no one can say it feels like a small company anymore. In a company filled with hard workers and overachievers, it's easy to get too caught up on pay, the performance review process, and getting promoted. This is one reason why maintaining a good work-life balance can be challenging. And as open and egalitarian as Google tries to be, their compensation system is very opaque, which creates an information asymmetry between employer and employee. (Not different from most places, it's just that Google makes itself out to be open, but this is one area where they are not.) Some product groups value excellence and quality more than others, but that's probably true anywhere.

3.0
Nov 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Lots of freedom, cool projects and great colleagues. You have to find the right project though, where the team does appreciate UX as that's not always the case. Manage that and you'll have a blast. Also great benefits (good pension, medical insurance plus things like gym membership, and of course free food) and a very decent salary.

Cons

Google doesn't really seem to understand UX. Design decisions are often made by committee and based on technology or what the VP likes. The UX designer then gets the job of painting the pixels. There's also little understanding of the different roles within UX (visual designer, interaction designer, researcher). I find the work very simple and repetitive do miss the more interesting bits of UX design (conceptual, strategical work)

4.0
Aug 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Immensely diverse and talented workforce, fantastic perks and working conditions. It feels like the most global company in the world. As an employee of Google you feel that you're in the center of the biggest innovations happening right now, and if you're are self-motivated and diligent you will be able to accomplish a lot in this company.

Cons

As the company gets larger and larger there's lot of red tape to deal with, and more levels of management are placed up the ladder.

Viewing 97 - 99 of 107 Reviews

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