Gopuff reviews

2.7

29% would recommend to a friend

(1,430 total reviews)
avatar

Rafael Ilishayev / Yakir Gola

26% approve of CEO

22% positive business outlook

Gopuff has an employee rating of 2.7 out of 5 stars, based on 1,430 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gopuff employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Dec 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Relaxed environment, flexible hours, great immediate management (Team Leads/captains and other managers within building only)

Cons

Upper management in headquarters do not care about the success of this company. I think they still believe Gopuff is still a start-up. There is an inadequacy in the HR dept in hiring and payroll set-up which directly affects why there aren’t enough drivers or workers to handle the large workload and customer flow created by the great marketing and advertising team. The hiring process is vague and unstable, there is no proper training in place, or consistent protocol. This discourages people to keep their jobs as drivers or remain associates when they, along with missed paychecks because of lack of proper staffing, and lack of direction. This also directly affects the customers experience which affects the success of the business

2.0
Nov 16, 2019
Recommend
CEO approval
Business Outlook

Pros

-Flexible schedule allows for people in classes to get school work done while also working a full time schedule -Laid back environment compared to other jobs -Room for advancement only if you're in the right location -Easy to get time off approved -Benefits and paid sick time

Cons

-No yearly raises for operations managers, spent my whole time making the same 13/hr (minimum wage here is 11.50) -If you're not in higher management your needs as an operations manager are put on the back burner and you're basically the lowest on the totem poll -A lot of outside hire general managers that don't put their staff first and who honestly have no idea what they're doing because they're not trained properly -Only care about the bottom line -Constantly understaffed during the night shift at the 2 locations I worked for making my job more stressful

3.0
Nov 6, 2019

Interesting

Recommend
CEO approval
Business Outlook

Pros

Work is slow at first but within months expect the number of orders to increase rapidly. Relaxed environment. Creates great team building and responsibility. Hired almost immediately following phone interview.

Cons

Lack of training. Information from higher-ups isn’t explained effectively. Drivers’ pay may change and OM’s aren’t informed completely about it. Pay could be higher. Operational managers are no different than regular employees.

Viewing 337 - 339 of 1,430 Reviews

Glassdoor has 1,948 Gopuff reviews submitted anonymously by Gopuff employees. Read employee reviews and ratings on Glassdoor to decide if Gopuff is right for you.