Grainger Customer Service Associate reviews

5.0

98% would recommend to a friend

(54 total reviews)
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DG Macpherson

99% approve of CEO

98% positive business outlook

Customer Service Associate employees have rated Grainger with 5.0 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Grainger is rated 45% above average by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

54 reviews
1.0
Feb 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits used to be good but if you are over 45 they will look to rid themselves of you

Cons

Deceptive, corporate cronyism and very anti-family. This company has gone thru a bunch of changes and because they are a 10 plus billion a year company and publicly traded you will never be ANYTHING but a number. They keep the old timers that are useless (30 plus years) because its become cheaper to keep them (lawsuits) There are not enough words to type out the cons and it wouldn't matter because with the brand they have created (marketing does a great job for themselves that's for sure) nothing I tell you would convince you if your set on working for this company...I was like you. LIVE AND LEARN is all I can say. AND if you think you will ever have a work life balance your going to need to survive at least 15 years in this company before you get that. By then you can just mentally check out like all other upper management in this company

4.0
Feb 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere to work in. Managers are always willing to help and are motivated to development.

Cons

Sometimes management will not backfill positions leaving staff short handed during busy seasons.

Viewing 22 - 24 of 54 Reviews

Glassdoor has 5,305 Grainger reviews submitted anonymously by Grainger employees. Read employee reviews and ratings on Glassdoor to decide if Grainger is right for you.