Grainger reviews

The computer system is ancient. There are several computer networks that do not communicate with each other making the overall processes cumbersome and difficult. To get a complete history of a customer, you may dig through 6-10 different programs that do not share information making all aspects of the job more difficult. The culture is promoted as one of the best in Canada, and as long as you play the "happy smiling person" you are fine. But there is a HUGE disconnect between what they say they look for and what they actually promote. The moment you start to say "the emperor has no clothes" you are moved to "uncoachable" and your career advancement is dead. There is no accountability or personal responsibility from senior management; just smile, say the latest management buzzwords or repeat the company marketing words and you can be liked. And "liked" by your senior managers is vital. Being "liked" is more important than sales or job metrics or experience if you want to stay in the company. There are some great people who work in the company but in order to advance be prepared to agree to everything, question nothing, and network within the company (which is more important than doing your job well). The salary is acceptable but not as competitive at the Account Manager level. Also be prepared for aggressive growth targets every year, and failure to meet those target severely impacts your compensation.

Archaic computer systems; extremely time consuming, disorganized processes that involve little sense; completely disconnected managers that either don't have a clue of what really comprises a day at A.G. or just don't care (as long as their own career is advancing); back stabbing is the norm and is widespread; they try to come off as a modern, open, and encouraging atmosphere but everyone knows that you'd better not dare speak your mind; many visitors from head office (to the branch) will walk right by you as if you don't exist or perhaps even sit down in your chair and take over your desk while you were in the washroom - of course your mgr is too scared to say anything - just make sure that you still get your 12 hours work done in this 8 hour day; the lower you are on the totem pole the worse you are treated; the branch manager could be a complete and utter incompetent moron but as long as he's a 'yes man' that's all that seems to matter, especially if he's lucky enough to have staff that carries him along. This is the worst company that I have ever worked for.