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Grainger

Grainger Customer Service Representative CSR reviews

4.0

11% would recommend to a friend

(14 total reviews)

DG Macpherson

13% approve of CEO

19% positive business outlook

Ratings by category

3.9

Work/Life balance

3.9

Compensation and benefits

3.6

Diversity & inclusion

3.2

Career opportunities

3.0

Culture & values

2.9

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

14 reviews

4.0

Apr 17, 2025

Too many changes and not enough pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work life balance was great along with their benefits

Cons

Starting 2025 the company did way too many changes for their customer service for representatives and put way too much unrealistic metrics

5.0

Jul 13, 2024

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

Pay could be a little better

4.0

Jan 30, 2024

Great company to work for

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Training is thorough and effective

Cons

Sometimes favoritism can cause frustration

Viewing 4 - 6 of 14 Reviews

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Grainger reviews Grainger Customer Service Representative (CSR) reviews