Grainger reviews

Grainger has recently returned to their unrealistic sales goal setting practices and at the same time created a complicated commission formula making it difficult for sales staff to understand how they are compensated. The employee's profit sharing contribution has been cut in half, no longer compensating for subpar sales salaries. Multiple simultaneous program launches (SalesForce, SMS, etc) have left us with little time to actually spend with customers. Launching so many programs at once also makes it difficult to narrow down what is working and what isn't. We somehow have higher costs than our competition, making it difficult to gain new business from competitors who's pricing is often lower than our cost.

We compete against our own subsidiary; Zoro. The prices are half of that at Grainger. Company says that they are a different target audience, however our customers often point out the difference. Sales goals are unrealistic for most Account Managers. Less than half meet their goal annually. Grainger's pricing is very high vs our competition. They ask us to stress our value, but our main competitors provide the same service.