Grainger reviews

4.0

80% would recommend to a friend

(4,972 total reviews)
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DG Macpherson

87% approve of CEO

78% positive business outlook

Grainger has an employee rating of 4.0 out of 5 stars, based on 4,972 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Grainger employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

5K reviews
2.0
Sep 26, 2014

Account Manager

Recommend
CEO approval
Business Outlook

Pros

Profit sharing was great until it started being funded at the expense of sales commissions. Lots of smoke and mirrors to report a 20% PST... The real question becomes.,., 20% of what? It's mediocre if you're sales comp is off. Shameful.

Cons

Complete evaporation of the empowered culture that used to breed success and fulfillment. Grainger has become the worst version of 'Office Space'... Great sellers are not valued nor utilized. You spend half of your time proving what you are doing the other half of the time. If you are mindless and can follow a cookie cutter one size fits all mentality then you will fit right in with the new mediocre culture. Front line managers are terribly inept, middle management is hit or miss, and senior leadership is very disconnected. Customers can go to zorotools.com(a Grainger company) and buy the same items for half price? Enjoy that conversation as a seller. It's just in a downward spiral. Once you leave, the weight is lifted and you will feel free. I waited months to post this so it was not knee jerk.... If you value fulfillment, run from this company for now. It will take new or enlightened leadership to right this ship.

5.0
Jul 13, 2021
Recommend
CEO approval
Business Outlook

Pros

This week I celebrated my 30th Anniversary working at Grainger. How can someone stay at a company so long? It's because of the variety and the opportunities Grainger has presented me over the years. I averaged a new position (or promotion) about ever 2 years by moving around and up. Great benefits, great people and opportunities around every corner

Cons

If you don't advocate for yourself, you could have trouble with work/life balance. Don't do that! Stuff moves fast around here, if you don't stop and look around, you might miss something in your personal life you will regret later.

2.0
May 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits and Work Life Balance

Cons

The position is labeled as Inside Sales Associate and deemed to not be a call-center position. However, the position is completely phone based and the metrics are of those preferable in a call center environment. Regardless of what sales efforts are made (via email, customer service assistance for client), if the minimum amount of dials are not made, your job is in jeopardy. Also, upon leaving the company it is not their practice to allow account reps to advise their clients of the transition. The position is centered around being a rapport building position, but leaving without notice does not leave the best taste in the clients mouth. Especially, if a project is being worked on mid transition. Also, there is no room for growth or opportunity. Do not look for advancement unless you are able to relocate.

Viewing 25 - 27 of 4,972 Reviews

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