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Granite Telecommunications

Engaged Employer

Granite Telecommunications reviews

3.0

45% would recommend to a friend

(1,405 total reviews)
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Rob Hale Jr.

59% approve of CEO

46% positive business outlook

Granite Telecommunications has an employee rating of 3.0 out of 5 stars, based on 1,405 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Granite Telecommunications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Aug 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Current WFH but they taking that away soon so probably none

Cons

Do you like to be overworked? Having angry customers yell at you? Having to call carriers 100x a day to beg them to fix something until they don’t, just to have the account managers / management / customers come at you because the carrier can’t do it? It’s basically a glorified call center plus you have a management/supervisor team that only looks after themselves and will throw anybody under the bus if you not directly under them. Literally this job goes as: 1. Internet breaks, customer put in ticket. 2. You have to call carrier to fix said internet problem, you have remote access to any tooling. 3. You relay that information from the carrier to the customer . 90% customer doesn’t like the answer and you have to call back to the carrier, it’s a constant back and forth. Not only that you getting loaded with with 20 of these tickets a day on top of your existing queue. Not to mention the tickets that blows up and customer / the premier account managers and every other department blaming on you cause you couldn’t get the desire resolution even you have basically 0 control and the only thing you can do is constantly call the carrier beg/nag them to fix it. Avoid this company like a plague if you can.

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Granite Telecommunications Response
4y
Thank you for taking the time to review your time working here at Granite. We are disappointed to hear of your experiences and appreciate the feedback you have given. Although we always try to give our teammates the best advice, resources, and more, unfortunately some circumstances we cannot be certain about or able to predict. If you would like to speak with a member of our Talent Management team, please do not hesitate to contact them at TalentManagement@granitenet.com
1.0
Apr 20, 2021
Recommend
CEO approval
Business Outlook

Pros

I have a 5 word minimum

Cons

If you enjoy being just a number and not having a soul, Granite is perfect. They truly don't care about any of their employees. i know because i got a check in the mail as a severance for a lawsuit on their treatment of employees. Cleaning toilets is a more rewarding job, and i bet they pay better too. All of the positive reviews about this place are fake.

1.0
Oct 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Co workers are very nice, learned a lot during the job

Cons

The horrible COO doesn't care about the employees. He doesn't even bother learning your name or acknowledge your presence until after you have passed the 3 months probation. He says hi to every single coworker around you, except for you because you aren't a full time employee yet. Makes you feel like you are a nobody just because you are still a temp. That's just a terrible sign of upper management to me because we are all still workers of your company, temp or not. And if you ever have to leave your job for any reason, don't ever BOTHER giving him a courtesy of even two weeks notice because he WILL strip you off any benefits that you are ENTITLED to receive, just because you will not be part of the company in couple weeks. There was a bonus/perk that I had earned months before me announcing I had to leave the job. The bonus was also obviously meant for present employees and I was still one at the time. I still did all the work and duties that I was assigned to do. Since I had worked for so long for the company, I thought as a courtesy, I would give them a month of notice (vs the usual two weeks) so the company could have more time to find someone to replace me. The COO, who has no morals in his bones, as soon as he found out I was leaving, took away the bonus (I repeat - that I had EARNED MONTHS before, and that I was entitled to soon receive) while I was still on the job as a current employee. How does that even happen?? I wasn't even leaving until few weeks later. I should have just not say anything, received the bonus/perk and provide a last minute notice because that is what this experience taught me to do with this specific company. Upper management folks like him don't care about the workers or the reasons of why you have to leave a specific job. As soon as they find out you will not be working for them after few weeks, they treat you like a nobody, just like a temp. Aside from that unethical move, I had previously heard many complaints from employees about this same guy. He fired a worker because he was taking a nap during his lunch break. He is just terrible and doesn't listen to employees' suggestions and does everything his way. The most ironic thing was that upper management KNEW about the terrible reviews Granite used to have. There were many disgruntled workers who had left bad reviews (some were complaining about this same old guy too), and I remember clearly, management had to ask workers to see if we could leave "nice" reviews about the company since the ratings were so bad (it used to be below 2.2). I find it ironic because instead of reading, learning and try FIXING what actually bothered employees, they just took the sneaky short route and asked employees to write nice reviews so they would look good in public and could cover the bad reviews. If upper management (like the COO) LISTENED and CARED about what the bad reviews are complaining about and tried to change for the better, then maybe, just maybe, they wouldn't have so many terrible reviews that they would have to cover for, correct?

Viewing 67 - 69 of 1,405 Reviews

Glassdoor has 1,563 Granite Telecommunications reviews submitted anonymously by Granite Telecommunications employees. Read employee reviews and ratings on Glassdoor to decide if Granite Telecommunications is right for you.