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Granite Telecommunications

Engaged Employer

Granite Telecommunications reviews

3.0

45% would recommend to a friend

(1,405 total reviews)
avatar

Rob Hale Jr.

59% approve of CEO

45% positive business outlook

Granite Telecommunications has an employee rating of 3.0 out of 5 stars, based on 1,405 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Granite Telecommunications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Mar 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Teammates you develop friendship with. Everybody hates working here so the jokes are awesome.

Cons

Poor management Extremely poor leadership Company stuck in the 90s Incompetent COO Sales love to create a big deal out of nothing Lack of transparency from the sales personnel with the customers The company allows and incentivizes the sales people to rip off the customers If you’re considering signing a deal with granite, DONT DO IT!!!

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Granite Telecommunications Response
2y
Thank you for sharing your feedback with us. We're disappointed to hear about your experience and sincerely apologize for any frustration or dissatisfaction you encountered during your time with us. At Granite, we value transparency, integrity, and ethical conduct in all aspects of our business, and it's concerning to hear that you feel our company fell short of these standards. We take allegations of poor management, leadership, and unethical behavior very seriously and are committed to addressing them promptly and thoroughly. We strive to provide a positive and respectful work environment for all employees, and we regret that you did not feel supported or valued during your tenure. Your feedback regarding the sales process and customer interactions is crucial for us to improve and ensure that our practices align with our core values. We encourage you to reach out to our Talent Management Team at TalentManagement@granitenet.com to provide further details or discuss any specific incidents you encountered. We are dedicated to addressing employee concerns and fostering a culture of accountability and fairness. Thank you again for sharing your insights, and we wish you the best in your future endeavors.
2.0
Mar 27, 2024
Recommend
CEO approval
Business Outlook

Pros

super easy job really didn't have a lot of work to do at times

Cons

You can tell if you are welcome here or not

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Granite Telecommunications Response
2y
Thank you for taking the time to share your thoughts with us. We appreciate your acknowledgment of the positive aspects of your role, such as the manageable workload. However, it's disheartening to hear that you felt uncertain about your sense of belonging and welcome within our company. Creating an inclusive and welcoming environment for all employees is a top priority for us, and we regret any instances where you may have felt otherwise. Your feedback is valuable in helping us identify areas for improvement, and we would welcome the opportunity to learn more about your experiences and address any concerns you may have. Please feel free to reach out to our Talent Management Team at TalentManagement@granitenet.com to further discuss your feedback. Thank you again for sharing your insights, and we wish you all the best in your future endeavors.
1.0
Mar 27, 2024
Recommend
CEO approval
Business Outlook

Pros

During down season the work load can be a tad light, this only for a few months November to around Jan

Cons

READ THIS LINE FOR LINE, ignore the general automated response to the replies to boost rating. The Problem is not the Orlando office, it's the people in Quincy, C-Suites to the mid Managers. But here's the truth. First off, yes, you WILL be doing inbound calls, A LOT 1. They are 100% removing WFH within a year, it used to be two days, it WILL be office only soon. 2. Outside of the Broadband, you will be half-trained and they will antagonize you, versus try to help you. 3. The NetOps Managers throw Analysts under the bus to protect themselves A LOT and will make up things about your work , not all of them do this, however. 4. They will blame vendor problems on you. If x vendor won't dispatch, it's your fault. 5. The standard way to do tickets they pick and choose who it applies for. 6. Overtime seems nice here but they get jaded if you do it too much 7. They do NOT like compensating for certs. 6 month clause. 8. This is a company that 100% is trying to be one of those toxic Fortune 1000companies, w/o the pay 9. Very disorganized, they blame you for not "asking" when for specific tools/locations are only for specific clients 10. Yes, they will also set you up to fail at times if they don't like you. Things such as they will say you aren't working when you're from home but I heard someone was terminated because they claimed they didn't work, but they don't consider working from your own computer, which they install a VPN on, working. 11. Upper management 100% lies to clients but remember your name is on tickets, so company problems of them lying = your fault. Overpromising. This company is a mess to work for, if you want to be bullied for a year and need the experience, that's it. RUN.

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Granite Telecommunications Response
2y
Thank you for sharing your feedback with us, although we're deeply troubled by the concerns you've raised. We take all feedback seriously, including constructive criticism, as it helps us to identify areas for improvement within our organization. It's concerning to hear about your experiences regarding the work environment, management practices, and the challenges you faced during your time with us. We sincerely apologize for any negative experiences you encountered, as this does not reflect the values or standards we aim to uphold. We want to assure you that we are committed to fostering a supportive and respectful workplace culture for all employees. Your feedback regarding remote work, training, accountability, and leadership practices is invaluable, and we will take immediate steps to address these issues internally. We encourage you to reach out to our Talent Management Team at TalentManagement@granitenet.com to provide further details or discuss any specific incidents you encountered. Your input is essential in helping us create positive changes within our organization. Thank you again for sharing your insights, and we wish you the best in your future endeavors.
Viewing 250 - 252 of 1,405 Reviews

Glassdoor has 1,563 Granite Telecommunications reviews submitted anonymously by Granite Telecommunications employees. Read employee reviews and ratings on Glassdoor to decide if Granite Telecommunications is right for you.