Group 1 Automotive reviews

Management was extremely disappointing. There were multiple family members working in senior roles within the same office, which created a strong sense of favouritism and made progression feel impossible. The environment felt unprofessional, especially for a company of Group 1’s size. Want to emphasise there’s 4 siblings working in 1 contact centre!🤣 Two are managers and two are team leaders / brand champions! the siblings are in there early 20’s and honestly it’s embarrassing how they’ve been given the roles they have. Although the wider team were genuinely lovely and hardworking, many staff shared the same concerns. Unfortunately, when issues were raised with HR, nothing seemed to change, which was very demoralising. The role is oversold at the beginning — you’re promised development and support, but over time management becomes distant and staff are treated more like numbers than people. Despite consistently achieving the highest bookings for several months, there was no recognition or appreciation. Even on my final day, there was no acknowledgement or farewell from management, which summed up the experience.

Service advisors are extremely weak, often lacking Mercedes knowledge, causing bad write ups, duplicate concerns, and wasted time. • Corporate forces MPI videos, which means technicians are now doing the advisor’s job of selling the hard parts and repairs adding pressure and taking time away from actual fixing. • Dispatching can be inconsistent or unfair, with better jobs going to certain techs. • Very little appreciation from management, even when you handle complex work. • High expectations with low support — techs are expected to resolve issues regardless of advisor errors. • Work culture is numbers driven, not technician focused, which causes burnout. • Advisors often give incorrect or incomplete information to customers, and techs deal with the fallout. • Poor work life balance during heavy weeks, especially when chasing hours to make up for slow times.