Is Groupon a good company to work for as a Merchant Operations Representative?

Merchant Operations Representative professionals working at Groupon have rated their employer with 3.5 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Groupon employees being 2.8 out of 5 stars. Search open Merchant Operations Representative Jobs at Groupon now and start preparing for your job interview by browsing frequently asked Merchant Operations Representative interview questions at Groupon .

Does Groupon pay Merchant Operations Representative employees well?

Merchant Operations Representative professionals rate their compensation and benefits at Groupon with 2.9 out of 5 stars based on 18 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Merchant Operations Representative salaries at Groupon.

What are the top reviewed jobs at Groupon?

Customer Service Representative (177) , Account Executive (139) , Software Engineer (130) , Account Manager (121) , Sales (74) , Business Development Manager (61) , Business Development Representative (BDR) (60) , Manager (47) , Inside Sales Representative (45) , Merchant Development Representative (45) , Customer Support Representative (43) , Sales Representative (41) , Customer Service Representative (CSR) (39) , Senior Account Executive (38) , Senior Software Engineer (35)

What are the pros of working at Groupon according to real employee reviews?

"Great people and very international" ((in 430 reviews)); "Great Culture and as long as you perform well you can pretty much be your own boss and do anything you want." ((in 354 reviews)); "Good work life balance and remote/hybrid" ((in 202 reviews)); "Good benefits (would be great with 401k match and more tolerable work envt)" ((in 117 reviews)); "Salary and Work environment are good." ((in 98 reviews))

What are the cons of working at Groupon according to real employee reviews?

"management was poor and micro" ((in 328 reviews)); "Pay is low unless you're one of the chosen high ups and politics has everything to do with being chosen." ((in 145 reviews)); "I have had 4 different managers and 3 different DSMs in 8months so nothing and no one is consistent." ((in 113 reviews)); "Senior Leadership and Technology is poor" ((in 111 reviews)); "Upper management seems disconnected with our day" ((in 69 reviews))

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Groupon Merchant Operations Representative reviews

3.5

47% would recommend to a friend

(18 total reviews)

Dusan Senkypl

74% approve of CEO

49% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.9

Compensation and benefits

2.8

Work/Life balance

2.8

Senior management

2.7

Culture & values

2.6

Career opportunities

Merchant Operations Representative employees have rated Groupon with 3.5 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Merchant Operations Representative professionals have a good working experience there. Groupon is rated in line with the average (within 1 standard deviation) by Merchant Operations Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

18 reviews

2.0

Feb 3, 2026

Very bad management

Merchant operations representative

Recommend

CEO approval

Business Outlook

Pros

On time salary only. Don't choose this company gonfpr something better.

Cons

The headoffice in Chicago doesn't know what's happening here in chennai office. It's like a dictatorship only if u put jalra or carry bucket u can get promoted tooo much of politics. No scope for growth at all. Even if u do ur work 💯% only backbotters get promoted.

5.0

Nov 6, 2025

Working with Groupon as an associate has been an insightful and rewarding experience

Merchant support

Recommend

CEO approval

Business Outlook

Pros

You get to interact with merchants and customers from different regions, learning about diverse markets and business operations. Structured processes: Clear systems for handling merchant queries, payments, and deal management make daily tasks organized and efficient. Supportive team environment: Collaboration between merchant operations, customer service, and partner management teams helps resolve issues effectively.

Cons

The volume of merchant and customer interactions can be demanding, especially during promotional or seasonal peaks.

3.0

Jan 15, 2025

Leadership needs work

Merchant services

Recommend

CEO approval

Business Outlook

Pros

sense of community and fellowship

Cons

leadership can seem out of touch with its merchants

Viewing 1 - 3 of 18 Reviews

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Groupon Merchant Operations Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very bad management

Working with Groupon as an associate has been an insightful and rewarding experience

Leadership needs work

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