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      Guardian Protection

      Engaged Employer

      Guardian Protection reviews

      3.3

      58% would recommend to a friend

      (210 total reviews)

      Bryan Cipoletti

      59% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Guardian Protection has an employee rating of 3.3 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guardian Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      210 reviews
      3.0
      Sep 19, 2017

      All about the numbers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Clean, comfortable office. Benifits package from day one. Decent starting wage. Friendly coworkers. Feels safe; Secure entry points prevent unauthorized entry. Large parking lot. Full kitchen for employee use. 2 paid 15 minute breaks, in-house staffed cafeteria to buy breakfast and lunch, frequent employee engagement activities. Internet kiosks to allow employees to access some sites blocked at their desks (social media, online banking, etc.) Annual Christmas party, frequent offsite happy hours throughout the year, Heavy into charity causes. Very Fancy Conference Room with Very Impressive Awards on display!

      Cons

      Call center on an auto answer headset. Essentially chained to your desk. No merit raises for several years. No real room for advancement; just lateral shifts. Even if you have a valid reason for being late, you get docked 15 minutes of your sick time, even if you clocked in well under that time. Break times are also highly scrutinized. Everything you do is tracked or monitored. Need your name badge to even access the bathrooms. Security cameras everywhere. All phone calls are recorded and spot checked. Your work is tracked and your worth is determined by numbers created by the metrics and algorithms. Your stats are sent out monthly to the floor for everyone to see with low performers highlighted in bright red. Frequent performance contests pit the shifts against each other for favors and prizes. New programs and procedures were often announced AFTER they have already been put into place but BEFORE any solid reference material is made available. Despite this, "Perfection" is the standard performance goal. Expect problems if you can't consistently meet numbers of 95% or better across the board.

      5.0
      Sep 11, 2017

      Family Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This Company is one of the best. It is a true family feel. Everyone works really well together. Turnover has been decreased dramatically and we have a good core group of people. We do have some openings and management is working hard at trying to get other departments into the building for additional career progression. That being said, the career progression in the customer service role is there is you are motivated and want it. Those that complain on here are those that don't want to work hard and put forth any effort. The leadership team here is amazing and very supportive and approachable. I love all of the extra activities they plan and small things they do to let us know they appreciate us. Pay may seem low to start but once you have put forth effort and proven your abilities you are paid very competitively and well. All of the TL's have started as reps and moved up, the training is very thorough and there is always new training that you can participate in if you want to. They have changed the career progression so it is available more quickly. I love coming to work everyday!

      Cons

      As a new center it does take time to get other departments to come down from corporate. Once that happens it will be really amazing to see the opportunity here! There was turnover in the beginning but honestly it seemed like people that wouldn't really work out anyways because they didn't want to put forth the effort and were happier jumping from job to job. If you want a career, this is definitely a place to be - again, you have to work hard and prove yourself though. Guardian is very fair to those that want to grow.

      Viewing 130 - 132 of 210 Reviews
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      ReviewsGuardian Protection reviews

      Glassdoor has 220 Guardian Protection reviews submitted anonymously by Guardian Protection employees. Read employee reviews and ratings on Glassdoor to decide if Guardian Protection is right for you.