Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 17 reviews)); "Benefits are great but I feel like" ((in 14 reviews)); "good pay not much hard work" ((in 12 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 6 reviews)); "The work environment is easy and a good feel to work" ((in 4 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"The management also lied to 2 new staff (myself included) about an increase in pay after 3 months at the centre then refused to deliver and is taking advantage of staff by paying some coaches between 30% to 70% less than other staff to do the same job (with no rationale for level of experience and qualifications)." ((in 20 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 8 reviews)); "Lack of communication and training." ((in 7 reviews)); "Long hours; lots of paperwork" ((in 6 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (210 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

210 reviews

2.0

Mar 2, 2021

Lack of Management and Standards

Store supervisor

Recommend

CEO approval

Business Outlook

Pros

The positions pay okay, and the amount of vacation days was pretty good for starting positions. The amount of benefits have gone down though since the company is struggling due to loose of profits from COVID.

Cons

This company does the absolute minimum to comply with the terms of their contracts with their customers. Everything at work was always broken, and in need of maintenance. They also ran all of their units with the least amount of staff possible - so be ready to work a lot more than you'd expect for the job description. The managers were a toss up between really great and absolutely awful. The corporate office is completely unhelpful when it comes to employee complaints about harassment.

1.0

May 6, 2020

Aboid

Sales director

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule coming in and out of office

Cons

Low pay and very demanding of what they want accomplished

3.0

Nov 6, 2019

Decent place to work.

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Located in client's condo building. Very nice clients and atmosphere.

Cons

Females are not equally compensated or respected as the male employees. Not a very generous time off policy. No holiday bonus or party from GSI.

Viewing 31 - 33 of 210 Reviews

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Jobs at Guest Services

Reservation Agent - Monday to Friday, No Weekends!

Cashier - Monday to Friday, No Weekends!

Reservationist - Remote

Tipped Cashier- Sculpture Garden

Guest Services

Guest Services reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Lack of Management and Standards

Aboid

Decent place to work.

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Jobs at Guest Services