Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 17 reviews)); "Benefits are great but I feel like" ((in 13 reviews)); "good pay not much hard work" ((in 11 reviews)); "Friendly work environment" ((in 7 reviews)); "Coworkers are awesome Well most of them are." ((in 4 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"Poor Management! Poor training poor chain of command" ((in 23 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 9 reviews)); "Little training with high expectations." ((in 8 reviews)); "Long hours; lots of paperwork" ((in 7 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

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Guest Services

Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Culture & values

2.9

Career opportunities

2.6

Senior management

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

210 reviews

3.0

Apr 4, 2023

Wouldn't work here again

Guest service team member - cashier

Recommend

CEO approval

Business Outlook

Pros

Lunch Pay Staff Commute Security

Cons

Costumers Favoritism Extra work Not appreciated Poor management

1.0

Mar 13, 2023

Where do I begin

Cashier

Recommend

CEO approval

Business Outlook

Pros

Coworkers are awesome Well most of them are. Nothing else.

Cons

Favoritism, lazy coworkers get rewarded, they take your hours without telling you, only 2 people are allowed overtime. But then they try to reward people with overtime if they need something done and don't want to do it themselves. I was threatened by a coworker and management did nothing. There's a man that openly sexually harassed every woman he talks to and the management does nothing. The cafeteria at FSC is filthy and barely passed inspection. Rats and mold everywhere.

2.0

May 19, 2022

Terrible

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

You get to work in beautiful places in National Parks, but that's about it

Cons

No accountability. Management treats you terribly and overworks you and you just have to put up with it.

Viewing 43 - 45 of 210 Reviews

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Jobs at Guest Services

Reservation Agent - Monday to Friday, No Weekends!

Cashier - Monday to Friday, No Weekends!

Reservationist - Remote

Catering Attendant - Monday to Friday, No Weekends!