Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 17 reviews)); "Benefits are great but I feel like" ((in 15 reviews)); "good pay not much hard work" ((in 12 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 6 reviews)); "The work environment is easy and a good feel to work" ((in 6 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"Pay, unprofessional management, benefits, a non intregrity company" ((in 21 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 8 reviews)); "Lack of communication and training." ((in 7 reviews)); "Long hours; lots of paperwork" ((in 6 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (210 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

210 reviews

1.0

Apr 16, 2025

Soon to be ex employee

Reservations

Recommend

CEO approval

Business Outlook

Pros

work at home, decent schedule

Cons

Seriously a less then 40 cent raise!

3.0

Apr 14, 2025

Okay Pay, Not Okay Management

Cashier

Recommend

CEO approval

Business Outlook

Pros

I made a decent amount of money in my time working there in the winter season. The birds, manatees, crocodiles, and some other wildlife were cool to experience.

Cons

The location did not have proper accommodations for employees without cars despite hiring them for such a remote area. Due to the high turnover rate, they are constantly short-staffed and employees are expected to overwork themselves and be jacks of all trades while managers don't do their jobs properly. Constant drama, which was often caused by management due to lack of respect for staff and incompetence. Mosquitoes and giant flies were the bane of my existence.

3.0

Mar 31, 2025

Alright

Server

Recommend

CEO approval

Business Outlook

Pros

Super fun opportunity and location.

Cons

The atmosphere is sometimes negative, often there's drama between coworkers making it less professional.

Viewing 76 - 78 of 210 Reviews

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Jobs at Guest Services

Reservation Agent - Monday to Friday, No Weekends!

Reservationist - Remote

Wakulla Springs, Wakulla, FL

Server - Breckenridge

Administrative Assistant

Guest Services

Guest Services reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Soon to be ex employee

Okay Pay, Not Okay Management

Alright

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Jobs at Guest Services