Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 17 reviews)); "Benefits are great but I feel like" ((in 15 reviews)); "good pay not much hard work" ((in 12 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 6 reviews)); "The work environment is easy and a good feel to work" ((in 6 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"Pay, unprofessional management, benefits, a non intregrity company" ((in 21 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 8 reviews)); "Lack of communication and training." ((in 7 reviews)); "Long hours; lots of paperwork" ((in 6 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

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Guest Services

Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Culture & values

2.9

Career opportunities

2.6

Senior management

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

210 reviews

1.0

Sep 16, 2025

Don’t bother

Stable hand/barn staff

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired, keep working

Cons

Management has no interest in learning about the industries they own

2.0

Aug 10, 2025

New CEO only interested in bottom line, not people, not service

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Company has a diverse portfolio, good variety of hospitality contracts.

Cons

Company has lost value of integrity and has lack of recognition of employees — was more sincere, respectful and inclusive under previous CEO Gerry Gabrys; Nico Foris fakes interest and only cares about bottom line; his selection of top tier senior management reflects lack of core values the company was known for.

1.0

May 13, 2025

don't waste your time

Tour guide

Recommend

CEO approval

Business Outlook

Pros

The water was very pretty

Cons

Management was awful. No training. No real direction. Texts about daily schedule changes sent after you got there that sent you home with no hours that day. I arrived on time every day and had to wait for a "manager" to even show up so I could get to the time clock. When issues do arise they bury their heads and wait for it to go away.

Viewing 73 - 75 of 210 Reviews

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Jobs at Guest Services

Cashier Food/Beverage

North Miami Beach, FL

$16 - $16 /hr

(Employer provided)

View job

Tipped Cashier- Sculpture Garden

Kiosk Attendant - Art & Industry Food

Cashier - Monday to Friday, No Weekends!