Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 17 reviews)); "Benefits are great but I feel like" ((in 14 reviews)); "good pay not much hard work" ((in 10 reviews)); "Friendly work environment" ((in 6 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 5 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"Management was awful." ((in 20 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 9 reviews)); "Little training with high expectations." ((in 8 reviews)); "Long hours; lots of paperwork" ((in 7 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (210 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

210 reviews

4.0

May 2, 2020

Good Company

Chef/manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits & pay. Great Leadership across the whole company

Cons

Long hours right now too many changes going on within the company

4.0

Jan 26, 2020

Good company to work for; Long hours while in season

Catering sales manager

Recommend

CEO approval

Business Outlook

Pros

I enjoyed the position a lot in the aspect that I managed my own department independently but still had the support of upper management when needed. We generally had slow summers and more time to recover from busy season.

Cons

At times, it seemed like we needed better tools to do our job and it was difficult getting them, as purchases were very closely monitored. We also worked very long hours, very physical events, exposed to the elements and weather. My position was easily a two person position, being done by one. Requires a very dedicated hard working person to handle the work load individually.

4.0

Sep 10, 2019

Good pay, but often understaffed

Dock worker

Recommend

CEO approval

Business Outlook

Pros

Pretty good pay, slow days give you free time to spend as you wish

Cons

We're often understaffed at my location - it can be exhausting

Viewing 151 - 153 of 210 Reviews

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Guest Services

Guest Services reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Company

Good company to work for; Long hours while in season

Good pay, but often understaffed

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