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Guest Services

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Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

210 reviews
5.0
Jun 18, 2017

Very Good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a very family feel to their company. Everyone is friendly

Cons

Room for growth is limited

3.0
Jun 16, 2017
Recommend
CEO approval
Business Outlook

Pros

- Conveniently located in Washington, D.C. where access to Metro is easy. - Get to learn a lot whether you work in food service, cashiering, ice cream cart, utility, or in the kitchen. - Free food for yourself and co workers - Laid back managers and co workers (for the most part) - DC has a higher minimum wage than most states, so the pay isn't bad at all. - Scheduled for at least 35 hours a week

Cons

- It gets very busy, especially in the summer months. Customers can be sometimes be rude and arrogant - Many foreign customers who can't speak English and make it difficult to get work done - Favoritism among management and some have attitudes for no reason - Work on weekends and holidays - Lots of standing (but what can you expect from a cashiering job..plus you get used to it) - No service or wifi - AC can sometimes break - Smell bad after working there all day, like grease oil and chicken tenders - If you work ice cream cart you will be sitting outside in the heat. - Closing late after July 1 - Temporary job, season ends in November - Location. As I've stated before, working in DC can be convenient but your only source of transportation will literally be the Metro. No parking, too much traffic and if you're not a public transportation person riding the Metro everyday can be a drag

1.0
Apr 4, 2017

Very Bad Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None as far as I know.

Cons

Being a contractor we had to keep the government employee happy. Unfortunately he wasn't too bright and was prone to fits of rage over things he didn't understand. My first day I was told of a coworker who was one written warning from being fired. Overall the most toxic place I have ever worked in my 30+ year career.

Viewing 163 - 165 of 210 Reviews

Glassdoor has 234 Guest Services reviews submitted anonymously by Guest Services employees. Read employee reviews and ratings on Glassdoor to decide if Guest Services is right for you.