Guest Services reviews

East Potomac Tennis Centre (run by Guest Services) is an unsafe and neglected work environment with a total lack of training and induction procedures. I've injured myself many times and made mistakes because the management would not provide training. The management also lied to 2 new staff (myself included) about an increase in pay after 3 months at the centre then refused to deliver and is taking advantage of staff by paying some coaches between 30% to 70% less than other staff to do the same job (with no rationale for level of experience and qualifications). In 4 months of working here my pay has been incorrect more times than it has been correct and it is difficult to get management to pay money owed. Policies and procedures put both coaches and clients at a disadvantage but are great money makers for management. When management has been advised of procedures that are unsafe and/or illegal, it is simply ignored. I have also been pressured to sign various acknowledgements that I have been trained on safety and emergency procedures when no such training or even reading material has been provided. The rates for clients continue to rise while the centre is neglected and the courts and equipment are in extremely poor condition and no pay increase is passed on to staff. Turnover is extremely high due to the above.

High turnover rate especially in management. Unstable work environment. Must work on holidays with no consideration for family/work life balance. Schedule is unpredictable and often work 8-9 days in a row before getting a day off in the busy season. Little training with high expectations. Understaffed for the volume of visitors and incoming calls. Disorganized. Management is only interested in making money at the expense of their employees and continually make poor decisions that negatively affect business. "Everyone is expendable" attitude from management.