Is Guidepoint a good company to work for as a Client Service Associate?

Client Service Associate professionals working at Guidepoint have rated their employer with 3.2 out of 5 stars in 139 Glassdoor reviews. This is a lower than average score with the overall rating of Guidepoint employees being 3.3 out of 5 stars. Search open Client Service Associate Jobs at Guidepoint now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at Guidepoint .

Does Guidepoint pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at Guidepoint with 3.3 out of 5 stars based on 139 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Associate salaries and benefits at Guidepoint .

How happy are Client Service Associate professionals working at Guidepoint?

62% of Client Service Associate employees at Guidepoint would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Client Service Associate professionals have also rated Guidepoint with a 3.7 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Guidepoint?

Associate (161) , Client Service Associate (114) , Project Manager (104) , Research Manager (58) , Research Associate (53) , Consultant (29) , Research Analyst (24) , Client Services Associate (23) , Associate, Client Services (11) , Intern (11) , Senior Project Manager (11) , Vice President (10) , Client Services (8) , Healthcare Associate (8) , Team Lead (8)

What are the pros of working at Guidepoint according to real employee reviews?

"great first job great people" ((in 72 reviews)); "Great colleagues to work with" ((in 47 reviews)); "Young, fun work environment." ((in 33 reviews)); "Good work life balance !" ((in 31 reviews)); "Nice office" ((in 22 reviews))

What are the cons of working at Guidepoint according to real employee reviews?

"Bad management and not interested" ((in 65 reviews)); "All Guidepoint competitors pay more and even then the average salary for these companies is low." ((in 29 reviews)); "long hours both in and out of the office (i" ((in 24 reviews)); "There seems to be little interest in supporting employees' career progression, as many managers view their roles as temporary stepping stones." ((in 17 reviews)); "project managers just spam you with things to do all day and you are expected to always be responsive" ((in 16 reviews))

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Guidepoint Client Service Associate reviews

Item: Guidepoint
Rating: 5
Author: Former employee - Client Service Associate

3.2

62% would recommend to a friend

(139 total reviews)

Albert Sebag

78% approve of CEO

54% positive business outlook

Ratings by category

3.7

Work/Life balance

3.5

Diversity & inclusion

3.5

Career opportunities

3.4

Culture & values

3.3

Senior management

3.3

Compensation and benefits

Associate, Client Services employees have rated Guidepoint with 3.2 out of 5 stars, based on 139 company reviews on Glassdoor. This indicates that most Associate, Client Services professionals have a good working experience there. Guidepoint is rated in line with the average (within 1 standard deviation) by Associate, Client Services professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

139 reviews

5.0

Feb 20, 2019

Great place to work in Singapore

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Excellent office culture, very kind co-workers and managers who are caring and always willing to help. Diverse, multi-cultural environment. Great opportunity to learn about various industries and what's happening in them. Salary + performance bonus are great for an entry-level position in Singapore. Benefits are good too, including gym allowance, medical, dental, company outings, and a nice office in a central location. The tasks themselves (stalk LinkedIn, cold-call, cold-InMail, basically offer people money to do phone consultations) are generally doable for the average population.

Cons

Extremely fast pace - due to the nature of the industry, it is inevitable to expect results in a matter of days, sometimes hours. Constantly very heavy on social interaction over phone, LinkedIn, email, WhatsApp, which can be extremely draining for introverts. Stress over monthly targets - they are feasible, but if you're the type to brood over these things, they may feel like knives hanging over your head. Repetitive and rather monotonous workflow. Requires multi-tasking skills as you handle 6+ projects at a time (I personally find the constant task-switching very tiring).

Guidepoint Response

Thank you for your feedback. We are happy to hear about your positive experience working in our Singapore office. We agree that we have excellent company culture with competitive salary and benefits. We recognize that certain elements of the entry-level Client Service Associate position can be repetitive, and often find that repetition early in the role is a great way to learn and refine skills needed for success. If you wish to continue the conversation about your experience, please email us at feedback@guidepoint.com. Best of luck in your future professional endeavors!

Viewing 139 - 139 of 139 Reviews

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