Guitar Center reviews

2.8

39% would recommend to a friend

(2,735 total reviews)
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Gabe Dalporto

29% approve of CEO

23% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,735 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Jan 2, 2015

Guitar Center

Recommend
CEO approval
Business Outlook

Pros

Great work environment. Coworkers and often store management are like family.

Cons

Pay. Inadequate information systems and logistics support. Major initiatives forced from the top down with no input from ultimate users. Focus on sales to the exclusion of improvement that could save $$, improve customer satisfaction and employee morale.

4.0
Dec 31, 2014

Good Place to Work

Recommend
CEO approval
Business Outlook

Pros

The discounts are great, learning and trying all of the new gear before it comes out is always wonderful. I'm sure it's not as important, but personalizing and watching movies in the break room during lunch. The managers were pretty understanding if you had a show or something came up last minute and would try to work with you on getting coverage. Most of my customers were awesome, and treated me with respect, but there's always a few who get nasty, or demand a discount (among other things). I'm not sure if I got lucky with my store, but for a while I was the only female employee there, and all of my guys would back me up if ever a situation arose. If I felt uncomfortable, I could let them know without feeling ashamed of myself, if a customer implied I didn't know what I was talking about because of my gender, they would politely correct them in a professional manner (i.e. "I'm actually more of a Gibson guy myself, if you're looking for a Strat she probably knows more than I do about the specific models you're looking at.")

Cons

It can be difficult to move up, as that only occurs when someone leaves or transfers. The only thing I will say is that I noticed a few people were sort of fast tracked and moved up, where perhaps the better move would to bring someone from another store in. Also, there was not as much training that went into teaching people how to manage effectively. I saw a few people who let the power rush go to their heads. Pay was a bit difficult, but it was still in the process of changing and evolving while I was there.

5.0
Dec 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Deals on gear, including straight from vendors; opportunities to advance and grow; if you need to take time off for a tour, you have your same job when you get back (you don't paid for that, obviously); you get to meet industry people and celebrities occasionally (depend on location); they DO believe that the more you know the farther you go.. I gave them 14+ years of my life, and have way more great memories than bad ones (all jobs have drama) - I've already requested to return, and they said "when there's an availability"... that's says something about a place to work for these days.

Cons

Pay can be rough at first, but it's a 'music store' with goals, so you have set them up for yourself with advancement; more duties = more pay. Dealing with drama with artistic and musician customers, as well as co-workers.. (maybe 1/10..?) ...but face it: Artists without drama is just a robot!.

Viewing 2518 - 2520 of 2,735 Reviews

Glassdoor has 2,799 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.