Guitar Center reviews

2.8

41% would recommend to a friend

(2,727 total reviews)
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Gabe Dalporto

28% approve of CEO

24% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,727 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Sep 23, 2011
Recommend
CEO approval
Business Outlook

Pros

Networking with other musicians, being around some cool gear, knowing the latest gear to come out, super good discounts. People looked up to you.

Cons

Terrible pay, WAYYY over worked, countless metrics and quotas that are required to be hit on a monthly basis, micro managed, low accountability.

4.0
Sep 4, 2011
Recommend
CEO approval
Business Outlook

Pros

You are working in the music industry with other musicians. You are talking about gear all day, whether to customers or to co-workers while you are doing your daily merchandising. You can really develop a close relationship with your customers - after all, you are selling gear, not life insurance. Management can be very flexible when it comes to time off for touring, or family matters. It is a casual environment, and your co-workers are generally friendly and fun. Great discounts got me some awesome gear.

Cons

Slowly all but two holidays have disappeared. Christmas and Thanksgiving are the only paid holidays left. The sales staff gets no sick days. The flavor of the day, aka company focus, changes frequently. You absolutely must be adaptable to these changes, and not take them personally, if you are to have a chance at a GC career. Phone calls to customers who have shopped before and provided a phone number are a big part of your shift. You must also merchandise your department and put gear away, print your own price tags, take endless tests on line using a program that frequently doesn't recognize you. Crazy matrixes are how employee performance is guaged. So much focus is placed on selling additional warranties that have continued to decrease in benefit to the customer- and you will have your commisson percentage decreased if you don't make your quota. Stores run on a skeleton crew. And frequently there are not enough managers , especially for an "approval', which just means you need a manager to complete the sale for you so you can move on to the next customer.

Viewing 2665 - 2667 of 2,727 Reviews

Glassdoor has 2,791 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.