Guitar Center reviews

2.8

41% would recommend to a friend

(2,727 total reviews)
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Gabe Dalporto

28% approve of CEO

24% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,727 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Sep 1, 2011
Recommend
CEO approval
Business Outlook

Pros

The discounts are great. If you spend most of your paychecks on gear, then a job here would be a smart move. The crew is generally fun. Getting to sell gear all day is fun if it pertains to your interest. Networking through Guitar Center is great if you would like to meet local music professionals. If you are in a touring band, there is a program to help you keep your job while going on tour if you meet the requirements.

Cons

The pay is very poor for smaller markets (e.g. anywhere with a population less than 200,000). The 'you write your own paycheck, so don't complain' mentality is very strong in the heads of management. It is a tool they use to keep you down and prevent you from asking for raises. When it comes to raises, really, there are none without accepting a promotion. The stores are generally grossly understaffed. Demotions are quick to be applied if it will save the corporation a buck or two. Something worth mentioning; I have never been demoted. Recently our management staff was reduced and it nearly doubled my job responsibility. Guitar Center is one of the only places I have worked where Assistant Managers have to outperform the non-management salespeople in metrics while being responsible for fast-paced floor management. I heard a story of my district manager once saying, "We obviously don't work here for the money." Adequate time for training is not given. Every hour missed while training goes against your commission, thus discouraging the staff from getting necessary certifications.

3.0
Aug 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Provides you with an opportunity to work with lots of talented musicians and customers where you can make lasting connections in the music world. Its also a great place to get a free education on music equipment if you stay long enough and pay attention to whats being taught. If you move up you will make good money.

Cons

As a salesperson you will struggle to make money at first and a lot of the new policies are designed to make sure the ground level sales associate doesn't make too much money. The freedom to think for yourself as a manager and make decisions has been taken away and replaced with cookie cutter answers laid out by upper level management. Daily life is very micro managed

1.0
Aug 3, 2011
Recommend
CEO approval
Business Outlook

Pros

The employees you work with are great. It's abunch of musicians who want to talk about music and have a big interest in it. The discount is also great as well! Everything you buy is at BASE COST. Generally that's anywhere from 30% - 50% off from Guitar Center's GLP price. Lower end or proprietary gear sits closer on that 50% off line.

Cons

The commission structure is completely outdated and is slowly being lowered for new hires. To break it down: you make 8% on Gross Sales and 1.5% of Gross Profit. That on a good month can equal out to about $1,000. Now your hourly rate is minimum wage, so take a full month's worth of minimum wage and minus $1,000 from that. The left over is your commission check. The pay structure is also poor too. The pay days (with the exception of Massachusetts stores) land on the 10 and 25 with commission checks on the 25. So there are often times where you can work for 15-18 days straight without receiving a single paycheck. Oh, and the federal government taxes commissions and bonuses by about 20%. The support from corporate is a complete joke from the district level to the main office in California. More often then not you can expect the higher ranking managers to be one of the "good old boys". Bonuses from high store level management to the regional district level are often based on made of metrics by the corporate office that can change rapidly midway through the quarter with an entirely new structure in place. The payroll and HR departments are completely lacking in any ability to help any individual employee. More often then not some sort of approval is required from either your General Manger or your District Manager leading to lengthy issues regarding pay that often get unresolved. The training per each store is entirely dependent on the Sales and Training Manager, which would work out quite well if the Sales and Training Manager wasn't expected to run the store half the time. More often then not either the employee will be expected to be train WHILE assisting customers and expecting to make enough sales to sufficiently "fade" (earn a commission check).

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