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      Guitar Center

      Engaged Employer

      Guitar Center reviews

      2.8

      41% would recommend to a friend

      (2,728 total reviews)
      avatar

      Gabe Dalporto

      28% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,728 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      3K reviews
      2.0
      Dec 21, 2009

      Cool industry, not a great company.

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of gear to play with, decent benefits and an ok environment at the store level. Great base for networking.

      Cons

      Unreasonable pay structure, especially among frontline sales people. Very high employee turnover. Multiple layers of mid-management accountable to quarterly sales numbers. Short-term and short-sighted management style.

      5.0
      Oct 26, 2009

      They help people make music...

      Customer operations assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Guitar Center is a great place to work if you really enjoy music and have some experience with customer service. The company is designed to educate you during their extensive training program, that way they will have intelligent and knowledgeable representatives on the sales floor. Great benefits package. Employees who sell equipment (called gear) make a commission plus an hourly wage, while the rest of the associates remain salaried or hourly. Duties include greeting every customer upon entrance, answering general questions regarding sales, the location of items, or where the mailing list sign-up is. Most importantly, you must check every receipt for the correct serial number, color, sku, and item description, as it is difficult to put a security tag on an expensive musical instrument. Therefore, this position is not only customer service, but also loss prevention.

      Cons

      The downside to this position is that it requires you to stand for your entire shift. Also, you must be very careful when checking the serial numbers on the receipt as well as the equipment, as the slightest mistake can cost the company several hundreds of dollars. The pay is also quite low, usually ranging between minimum wage to $9 hourly, maximum.

      4.0
      Jul 23, 2012

      Surrounded by musicians who care, including executive level management. Guitar Center is truly a vehicle.

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Promotes from within. Amazing discount on gear. Fun and creative people to work with. Challenging work environment. Did I mention being surrounded by gear and musicians?

      Cons

      I often see so many who come to work in the retail stores, thinking it's an easy gig without having to put much effort in to it.. You have to be a self-driven individual with a passion for people and musical equipment to succeed here.

      Viewing 2722 - 2724 of 2,728 Reviews
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      ReviewsGuitar Center reviews

      Glassdoor has 2,792 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.