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      Gusto

      Engaged Employer

      Gusto Customer Success Manager (CSM) reviews

      4.1

      100% would recommend to a friend

      (3 total reviews)

      Joshua Reeves

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      5.0

      Culture & values

      5.0

      Diversity & inclusion

      5.0

      Work/Life balance

      4.0

      Compensation and benefits

      4.0

      Career opportunities

      3.0

      Senior management

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      5.0
      Jul 16, 2026

      Overall Nice Place to Work

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coworkers are great, the office is really nice, they do a good job facilitating a good culture. Management is positive and motivating.

      Cons

      The communication between customer success and support could be a lot better. The support team would often struggle getting done what they needed to do, which made it hard to do my job.

      4.0
      Jun 27, 2024

      Great Company

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance and ease of work

      Cons

      pay is limited and not super competitive, upward advancement is not clear cut

      Related searches: Gusto Customer Success Manager (CSM) jobs | Gusto Customer Success Manager (CSM) salaries | Gusto benefits | Gusto interviews
      Gusto reviewsGusto Customer Success Manager (CSM) reviews

      Glassdoor has 1,214 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.