Is Gusto a good company to work for?

Gusto has an overall rating of 3.0 out of 5, based on over 1,217 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 42% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Gusto?

42% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (62) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 143 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 123 reviews)); "Great work life balance" ((in 32 reviews)); "Everyone is friendly" ((in 29 reviews)); "Company moral and team is great." ((in 28 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 54 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 43 reviews)); "Data Science has a reputation for good managers." ((in 40 reviews)); "4) Poor management" ((in 37 reviews)); "Saying training is poor is being generous." ((in 28 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Phoenix , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

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Gusto

Gusto reviews

3.0

42% would recommend to a friend

(429 total reviews)

Joshua Reeves

47% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.8

Career opportunities

2.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

429 reviews

Reviews about "Culture"

Return to all reviews

2.0

Jul 24, 2026

Slow consensus driven culture

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Good work life balance Flexible wfh

Cons

Consensus driven culture, projects can take longer to get off the ground with not much improvement No career development Work is uninteresting

5.0

Jul 16, 2026

Overall Nice Place to Work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The coworkers are great, the office is really nice, they do a good job facilitating a good culture. Management is positive and motivating.

Cons

The communication between customer success and support could be a lot better. The support team would often struggle getting done what they needed to do, which made it hard to do my job.

1.0

Jul 8, 2026

Good pay and culture, but leadership falls short

Customer engagement team member

Recommend

CEO approval

Business Outlook

Pros

Good pay and company culture

Cons

Leadership was not helpful, it was like blind leading the blind.

Viewing 1 - 3 of 429 Reviews

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Jobs at Gusto

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Senior Health Insurance Sales Operations Analyst

Senior Health Insurance Sales Operations Analyst

Senior Health Insurance Sales Operations Analyst

Head of Design, Unified Service Platform

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Gusto

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Ratings by category

Ratings by demographic groups

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Reviews about "Culture"

Slow consensus driven culture

Overall Nice Place to Work

Good pay and culture, but leadership falls short

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