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      Gusto

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      Gusto reviews

      3.1

      44% would recommend to a friend

      (1,117 total reviews)

      Joshua Reeves

      50% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.1

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Apr 19, 2016

      Don't be fooled

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) High-growth environment where you can learn a lot. 2) You'll be working with smart people.

      Cons

      1) The company claims to be mission driven. They are delusional. Employees are treated like resources. They don't focus at all on the employer <> employee relationship internally (selling this vision can only happen successfully if you do it well internally). 2) Work/life balance is horrible. You will be slaving away. You will be expected to be in the office at 8pm. You will be expected to work on weekends. My manager would regularly schedule meetings in the late evening. 3) Compensation is way below market (both salary and equity). They claim that there should be a premium for working at Gusto. The interesting thing is that Google, Facebook, Slack, etc. (just to name a few) don't claim that. They pay well and offer a great work environment. 4) CEO makes decisions based on listening to a few confidants at the company. Decisions are made in a black box and the company is told lies at the company-wide meetings.

      avatar
      Gusto Response
      10y
      We are truly sorry that you did not have a positive experience at Gusto. Our value of ownership mentality is intended to empower Gusties to own their schedule - especially when it comes to regular evening and weekend expectations. We encourage Gusties to talk with their individual PE about this, and if they aren’t comfortable, to connect with the People team, who can provide support through coaching on how to talk about this and/or speak with your PE directly about the team’s hours. With regards to compensation, as a startup grows, compensation evolves to adapt to the balance of incentives and company stage. Compensation updates were made recently across several functions to reflect the latest stage of growth, and we continue to monitor this closely. Being transparent is one of our core values. Our bi-monthly company-wide meetings are intended for all team members to get deep insight into the state of our business. From sharing our company financials to providing staff meeting summaries, we want you to know what is going on inside Gusto. If any of our employees ever have questions or want additional context,, we highly encourage them to meet with their PE, attend an AMA with Josh, ask any staff member, or reach out to our People team. We’re always happy to answer your individual questions.
      1.0
      Dec 31, 2015

      You have been warned!

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart, fun people. It's really easy to make friends. Food delivered daily. Cool guest speakers sharing their experiences.

      Cons

      No feedback from the so-called supervisors. You are left wondering what is happening most of the time and doesn't matter how much time or effort you put into your job, it will often go unnoticed. No job security, people fear that they can be let go at any time for no apparent reason. This has happened to a few of my co-workers. You are forced to write a Glassdoor review on day 1 to make sure it's positive. Pretty soon you find out it is not as great as you originally thought, quite the opposite in fact. No work-life balance. You are expected to be married to your job. You feel forced to wear a smile on your face and be fake so that you can be accepted by the management. But all it takes is few drinks with your co-workers after work to find out how they really feel about their jobs.. Proceed with caution..

      avatar
      Gusto Response
      10y
      I’m so sorry to hear that you were not receiving feedback and have had a negative experience at Gusto. This is intended to be a fundamental part of the Gusto experience and it’s terrible to hear that you were left wondering what was happening, and not getting answers informally through your 1-1s or formally through performance development. We are just scratching the surface here, and it is a priority this year to expand our feedback workshops and coaching for leaders in the organization. Thanks for your comment about Glassdoor reviews - the focus is intended to be on the interview experience (not employee experience), so moving forward, we’ll fix this misunderstanding and ask for this feedback in training run by our recruiting team.
      1.0
      Jan 6, 2024

      Uncomfortable at times

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Remote work Colleagues Software experience

      Cons

      -Telling us our job is our “life’s purpose”…. And creating award for it…. Then berating us by saying we truly make our work our life’s purpose… clearly they have no respect for their employees if they want us to believe our life’s purpose is responding to emails and answering calls all day from customers. -Brainwashing -No raises, rewarded with equity… -Removed our flexible PTO so only accrue 2 hours every 2 weeks.

      Viewing 28 - 30 of 1,117 Reviews
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      ReviewsGusto reviews

      Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.