Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,207 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 45% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Product Manager (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 148 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 120 reviews)); "Great people and teams" ((in 35 reviews)); "Everyone is friendly" ((in 29 reviews)); "Great work life balance" ((in 26 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 58 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 41 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "Saying training is poor is being generous." ((in 27 reviews)); "Upper management does not care." ((in 24 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,120 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Ratings by demographic groups

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

May 21, 2024

good place overall

Risk analyst

Recommend

CEO approval

Business Outlook

Pros

benefits, team, fast paced, hybrid

Cons

career development, compensation, accountability, management politics

4.0

May 17, 2024

Pretty good if youre not hourly

Benefits care manager

Recommend

CEO approval

Business Outlook

Pros

-Wonderful , smart, kind people -great culture that has a gustie first mentality -great leadership (if you get lucky) -flexible pto (salaried positions) -lots of opportunities for growth (weekly DEI conversations , online learnings, etc) -work life balance. I absolutely do not work more than 40 hours per week under any circumstances ever.

Cons

- pay is below market average - no 401k match -health benefits options could be better (500$ deductible, 2500$ op max) -lots of changes that arent thought through. Often roll out with so many issues -have to play the game. You cant just do good work but it needs to be seen for you to level up -upward mobility can be tough but they are in the middle of changing things so it’s easier! -no 401k match

1.0

May 16, 2024

Going Downhill fast

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

They did let you work from home. Not sure about now

Cons

Poor management. They take away benefits with little to no notice. Pay is below market.

Viewing 307 - 309 of 1,120 Reviews

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good place overall

Pretty good if youre not hourly

Going Downhill fast

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