- C-Suite/J-Staff often seems incredibly short-sighted and just throw stuff at the wall hoping something sticks, without any serious thought to downstream impacts, the work required to execute, or how it may affect their direct reports and ICs. Most of this could be avoided by simply consulting with their direct reports before making decisions on a whim. - Almost a sub-bullet to the above but they really don't think through how changes they make will land with employees (especially ICs). Leveling/career pathing seems directionless I've seen plenty of talented hard-working Gustees sit at the same level for years while some folks seem to get promoted every other review cycle. A more recent example was the mandatory two days a week in office. On one hand in Denver and SF you have folks who need to be in the office having to fight for office space with people who probably don't need to be in office. Then you have the NY office where despite telling people at the start of August they were giving them till Mid-September to adjust their lives accordingly (and most not needing to be in office from what I can tell) they didn't actually have enough seats to accommodate everyone. One of my colleagues in NY was telling me that they had to make arrangements to care for their young child with a quick turnaround (sidenote: I'm no parent, but I assume that's not cheap especially in NY so hopefully Gusto is at least subsidizing it?), only to come into the office and have to do their work in Cafeteria because all the seats were booked on the mandatory days. - Lackluster systems and processes: Gusto's systems and processes are held together by bubble gum and duct tape. I'm not sure if senior leadership is unaware, or don't know the magnitude of the issue but it just makes life harder particularly if you're on the Revenue side of the house (Marketing,CX,Sales,FBOS etc.). There's so much efficiency (and probably MRR) being lost here, not to mention in no way is the way we do things scalable or up to par for a company hoping to IPO (hopefully) in the near future.
