Gusto reviews

3.1

45% would recommend to a friend

(1,121 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Gusto does offer remote positions.

Cons

Gusto intentionally misled dozens of employees in my training class by explicitly stating we will get half a day of email. This was stated in the job listing, the interviews, the offer letter and the training. Come to find out we get less than 2.5 hours PER WEEK. This is a high volume CALL-CENTER do not fall for it like we did. Not to mention they just shut down the unlimited PTO after advertising it in the job listing, have been threatening to dock peoples pay if they don't comply with new break policies, and they keep moving the goal post to be eligible for a raise. That's just the start of it. If you're interviewing here turn around an RUN!

1.0
May 19, 2023

Over-promise, under-deliver. The Gusto Way.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You meet some great people, who have some pretty amazing stories. The stipends are nice, you just can’t live near any of the offices if you want them, now. Full insurance, but you still end up paying a ton out of pocket. They give you “equity” in the company. They use fun names in place basic job titles.

Cons

Out of touch executive leadership. Most meetings, both company-wide and team-specific are a waste of time and could usually just be an email. However, things that SHOULD be discussed in meetings (lay-offs, pto/policy changes) are quietly delivered via email, mid-day. They even played “Build Me Up Buttercup” at the last team-building meeting. Clarity and transparency is a thing of the past here. Upper management does not take feedback from middle-management and lower level employees, nor do they give ample information or time to process these changes to middle-management beforehand. When you do have questions, you’re just ignored or given the run-around, at all levels. When I first started, trying to get answers or help on basic questions/process was like pulling teeth. I’m always more confused than I was before I asked the question. You’ll get, at least, three separate people ask you about a trivial mistake you made, and had since been taken care of. Of course, this is also after being given inadequate training. Little, to no, meaningful growth opportunities. Yes, they will gladly give/ask you to do more work, but they won’t pay you more. The structure of the company makes the PE’s and Captains (your direct managers) effectively useless. The culture has become toxic and people are just unhappy in general. I love the people I work with, but I can FEEL the weight everyone is carrying. Unless you are salaried, you only get 30 minute breaks and VERY limited PTO. Then upper and middle management cannot possibly fathom why people have issues with the work/life balance. So many more tools being introduced to track your time and productivity, down to the second. Constant team announcements/updates, across MULTIPLE team channels. Endless confusing spreadsheets and disorganized support documents. There’s almost a commitment to abandon projects mid-way through, because they were put in place without any forethought.

5.0
May 19, 2023
Recommend
CEO approval
Business Outlook

Pros

gusto is a great company to work for

Cons

I have no cons fro working at gusto

Viewing 457 - 459 of 1,121 Reviews

Glassdoor has 1,208 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.