Somewhere along the way, they stopped caring about their employees
Pros
Outside of the care department, the job seems good.
Cons
Micro-managers and the WFM team that publicly ping you via a huge Slack channel anytime you are off queue. Ridiculous metrics that make no sense. No sense of loyalty to employees who actually care about Gusto and the customers. No transparency, and you get disciplined if you try to provide feedback in a way that management doesn't like. Heavens forbid you share feedback as a group or publicly via Slack, yet "feedback is a gift". No room for growth because you get stuck wherever you are and only move up when they need support in a specific area, instead of being able to move up based on skillset and knowledge. Pay is low compared to competitors. They make last-minute decisions and don't care how they affect their employees and don't care about the feedback they provide.
