Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,212 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 148 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 132 reviews)); "My individual team is amazing" ((in 28 reviews)); "Everyone is friendly" ((in 27 reviews)); "Office is nice and has meals." ((in 25 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 59 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 40 reviews)); "Data Science has a reputation for good managers." ((in 38 reviews)); "4) Poor management" ((in 37 reviews)); "Saying training is poor is being generous." ((in 30 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Phoenix , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

44% would recommend to a friend

(1,125 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Feb 23, 2023

Overall good with flaws at upper management levels

Not provided

Recommend

CEO approval

Business Outlook

Pros

Personally my I have always been treated fairly, paid well and given access to the tools and resources needed to complete my job. My manager (PE) is hands off and allows me the autonomy to perform my job as I see fit.

Cons

Leadership at the top is not cohesive. Too many conflicting priorities without enough accountability creates a culture that has lead to things being "the gusto way" or people being too nice without having these direct and honest conversations about expectations and accountability.

4.0

Jan 17, 2023

Solid work from home experience, low base salary, good benefits

Partner sales account manager

Recommend

CEO approval

Business Outlook

Pros

Solid benefits, inbound sales method so limited cold calling

Cons

Low base salary, commission structure changes in 2022 which led to less commission for all reps. Software errors on tax filings and causes headaches for clients.

4.0

Jan 14, 2023

Amazing FinTech

Analyst

Recommend

CEO approval

Business Outlook

Pros

Salary, flexibility, fully remote option, no micromanaging, RSUs, great benefits

Cons

There is no 401K match

Viewing 493 - 495 of 1,125 Reviews

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Overall good with flaws at upper management levels

Solid work from home experience, low base salary, good benefits

Amazing FinTech

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