Gusto reviews

3.1

45% would recommend to a friend

(1,121 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Mar 7, 2023

Lack of winning mindset

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Collegiate culture, nice snacks in great office space, good pay, diversity friendly.

Cons

Gusto stuck with founding idea that online payroll better than spreadsheet. Market has evolved. Others more relevant: Rippling "HR Cloud" or ADP Roll ("Do payroll in 1 minute"). Took eye off marketing while CMO played sales. Low brand equity can't defend market decline or attract bigger clients. No big moves except pricing [fail]. Regularly flunk projects with poor execution. "Nice" culture = no GTD mindset & hard to challenge ineffective-yet-convincing talkers. Weird matrix structure. No one accountable. Revenue not held to account. No feet held to fire. "Sales" is a zombie. Intuit all in on AI while Gusto no data or tech depth. Platform pivot seems good idea, but red flag is Gusto don't eat own dogwood and run own payroll on it. Lots of tech debt against nimble newcomers (Check). Expect more layoffs.

3.0
Mar 5, 2023

Good Place

Recommend
CEO approval
Business Outlook

Pros

Nice work life balance and benefits

Cons

Sometimes there's not enough teamwork to carry out tasks

1.0
Mar 3, 2023

Run

Recommend
CEO approval
Business Outlook

Pros

None it's an awful company

Cons

I worked there for a year as a remote employee. I have a disability and i was moved through 2 positions and 4 managers. The last manager i worked with stated that disabilities are fake and i was a liar. I recorded a zoom meeting when he stated that. I also had copies of the slack chats where he called me an icompetent idiot in front of several other managers and peers. All of those chat suddenly disappeared. I reported him to hr and shortly after i was put on preformance review even though all of my work was flawless and I was at the top of the metrics. Barely a month later I was fired and had to fight for my final paycheck. My reimbursement was never paid. I knew the company was not one I'd recommend for payroll after seeing their policies for inputting payrolls and things we were told to do that were shady and bordered on fraud especially with taxes. Here they are not even a year from when I was fired suddenly having massive layoffs. Run. Just run. There are better companies who won't gaslight their employees and will actually give you time off when you need it.

Viewing 496 - 498 of 1,121 Reviews

Glassdoor has 1,208 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.