Pros
Pros? Well, everyone else is as clueless as you are, so you’ll never feel like the only idiot around. Having a self-proclaimed fintech startup (they are NOT fintech. It’s a call center) on your resume will get you interviews with true startups. You’ll have plenty of content if you have have a social media following because this place is an absolute disaster.
Cons
Hired under the pretense of “unlimited PTO.” It’s a lie. Don’t let them fool you. Diverse? LOL They claim to pay competitively, however they leave out the fact that this is just a call center job and you can find this pay pretty much anywhere. The company’s platform is a disaster and it feels like I’m doing something illegal every day. People are calling in for 8 hours straight telling you how much they hate you and your company. Your manager will have pretty much NO idea how to assist you. How could they? They go through the same terrible training as you, and most of them are 24-27 and their only real work experience prior to Gusto were things like Target and Starbucks. The turnover rate is INSANE. They’ll onboard you in March because SO many people quit during EOY(December-February). PTO pause from December-February, but expect them to force you to work overtime.
