Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,211 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 145 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 119 reviews)); "Everyone is friendly" ((in 28 reviews)); "Great office, perks and peers" ((in 26 reviews)); "relaxed and there were good teams" ((in 25 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "Data Science has a reputation for good managers." ((in 42 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 41 reviews)); "4) Poor management" ((in 38 reviews)); "Saying training is poor is being generous." ((in 31 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

44% would recommend to a friend

(1,124 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Ratings by demographic groups

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,124 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Aug 6, 2018

Gusto was a great decision!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Everyone is very welcoming and goes out of their way to make you feel included - Interview process was very clear, communication throughout it was excellent - You can tell the company and management team cares a lot about the people that work at the org., you're not just a number and they are very thoughtful about it

Cons

- It's a start up and it is growing rapidly, so some growing pains are to be expected as the organization scales

5.0

May 21, 2018

Amazing company, amazing people

Marketing

Recommend

CEO approval

Business Outlook

Pros

- Gorgeous new office - spacious and fosters collaboration - Inspiring mission and inspiring women at the exec level - COO and CMO are real, honest, and transparent - Fulfilling work and career pathing - ample opportunity to take on exciting new projects at all levels

Cons

- A lot of internal promotions, which leads to a lot of first time managers. An area of improvement would be more robust training for these new managers.

4.0

May 20, 2018

Life at Gusto

Benefit transfers

Recommend

CEO approval

Business Outlook

Pros

- Fair salary - Benefits paid for by company 100% - Fully stocked kitchen - Lunch catered every day - Social outlets available through company sponsored events - Educationals available to all employees - Career-pathing supported and available to EE's - Amazing people to work with

Cons

- Start up company - Training for role is insufficient and does help EE lead to success (ambiguous is just the tip of the iceberg - Project management tools are still being tested. No solid foundation to track work. This will be difficult for new grads who have not established/exercised their work ethic and time management. - Inaccurate/inauthentic metrics used for success - Cramped quarters do to recent influx of hiring (note: they are expanding their location soon) - Loud environment (may be difficult for those who have trouble focusing in ecclectic environments)

Viewing 538 - 540 of 1,124 Reviews

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