Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,211 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 145 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 119 reviews)); "Everyone is friendly" ((in 28 reviews)); "Great office, perks and peers" ((in 26 reviews)); "relaxed and there were good teams" ((in 25 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "Data Science has a reputation for good managers." ((in 42 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 41 reviews)); "4) Poor management" ((in 38 reviews)); "Saying training is poor is being generous." ((in 31 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

44% would recommend to a friend

(1,124 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,124 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Nov 4, 2015

Work here!

Benefits care

Recommend

CEO approval

Business Outlook

Pros

Awesome people and great culture at Gusto! Growing company with career opportunities Employee gets a free flight to anywhere in the world on their one-year anniversary

Cons

Ways for career growth should be a bit more defined

5.0

Nov 4, 2015

Care Advocate

Care advocate

Recommend

CEO approval

Business Outlook

Pros

-Freedom to truly create your own work-life balance -Amazing team to work with day in and day out - See-something-Change-something mentality (empowered to effect change) - Strong focus on cultural alignment and work to maintain a start-up atmosphere - You walk through the doors every day feeling like you work for the "Good Guys" not "The Man"

Cons

-Depending on the day or situation processes can change. Still working to develop a more standardized approach to care cases.

5.0

Nov 3, 2015

Lives up to the hype

Customer care

Recommend

CEO approval

Business Outlook

Pros

Everyone is empowered to work hard. Everyone has value. Everyone is cared for. Gusto is a role model for how to treat employees.

Cons

The hours are long, but that is to be expected in a start up while we're building so many awesome things.

Viewing 553 - 555 of 1,124 Reviews

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Care Advocate

Lives up to the hype

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