Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,211 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 142 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 128 reviews)); "Coworkers are really all great people" ((in 33 reviews)); "Company moral and team is great." ((in 28 reviews)); "Great office, perks and peers" ((in 24 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 58 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 40 reviews)); "Data Science has a reputation for good managers." ((in 40 reviews)); "4) Poor management" ((in 37 reviews)); "Saying training is poor is being generous." ((in 30 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

44% would recommend to a friend

(1,124 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,124 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,124 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Mar 26, 2015

I found a unicorn!

Customer advocate

Recommend

CEO approval

Business Outlook

Pros

Working at ZenPayroll has been one of the best experiences of my life. No hype here, real talk. This is the first and only place I've felt valued, heard, and respected all at the same time in a work place. We have core values that are part of how we live our lives both inside and out of the office, and that's one reason that we've created such an amazing culture here.

Cons

Challenges? Nothing outside of the normal startup challenges :)

5.0

Jun 10, 2026

Great coworkers and team culture, but narrow focus on AI

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

4.0

Apr 22, 2026

Successful remote company with limited promotion opportunities

Product operations

Recommend

CEO approval

Business Outlook

Pros

-Remote -Successful Company -Good Health Benefits

Cons

-No 401k -Hard to get promotions -Performance based AI usage

Viewing 562 - 564 of 1,124 Reviews

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Jobs at Gusto

Partner Success Manager

Legal Operations Manager

Legal & Compliance Tech IT Product Manager

Gusto

Gusto reviews

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Reviews by job title

I found a unicorn!

Great coworkers and team culture, but narrow focus on AI

Successful remote company with limited promotion opportunities

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