- Customers were so frustrated with the level of service they received after signing up and using the service, but management ignored their complaints and put it on the sales team and customer care team to handle. I received several LinkedIn messages asking me to call them and help.
- Growth opportunities are only for favorites or family of management. There's literally no clear path on what you should do to grow within the company. Often people have to create their own projects, opportunities, and work load to get noticed and even then they'll hire someone externally or someone's spouse instead.
- The harder you work, the less opportunities you get to move up.
- Don't volunteer your time to train anyone because they will be promoted over you every time.
- Unqualified managers (not leaders in any sense). They look to their ICs to solve problems, but then get angry when expert matter ICs are busy answering questions of their peers or solving system, tools, and other issues.
- Feedback was never actionable and super vague (even managers were confused)
- Low pay for certain roles
- Unrealistic and outdated metrics
- Upper management fights with managers that actually know what they are doing and are trying to actually empower their team.
- Everything is done over zoom or slack so you don't have a record for most things including feedback.
- There was nothing human about the way HR/People Partners have treated people (especially people of color)...Gusto was never a people first company.
- The CEO and founders have no idea what's really going on, on the sales team.
- Fake diversity and inclusion especially in the sales org. I'm literally traumatized from the treatment I faced.
- I can go on and on but I would be here for quite sometime. I definitely have proof of the unfair treatment that I experienced.
