Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,208 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 45% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Product Manager (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 145 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 129 reviews)); "Everyone is friendly" ((in 30 reviews)); "Great people and teams" ((in 30 reviews)); "Great work life balance" ((in 28 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 56 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 39 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "Saying training is poor is being generous." ((in 24 reviews)); "Upper management does not care." ((in 24 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,121 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Aug 8, 2021

Gusto had incredible training and supportive people.

Customer care associate

Recommend

CEO approval

Business Outlook

Pros

Gusto provided very supportive training, many options to grow and the benefits were incredible.

Cons

There were no cons except that there were some moving pieces as is always the case for startups.

5.0

Aug 5, 2021

Solid company with positive long term outlook

People empowerment

Recommend

CEO approval

Business Outlook

Pros

The work we do really matters, which became especially important during the slog caused by covid. The fact that we continued to grow at a time when small businesses overall were struggling indicates how much our customers value our product. The company hires great, very competent people into leadership, which gives me confidence in our long term success. I get to solve impactful problems on a daily basis, alongside intelligent and thoughtful business partners.

Cons

At the moment, everyone is burned out. We're understaffed at all levels due to unexpected growth during the pandemic, and it'll take time to course correct. I have confidence this will be temporary though. The super woke, PC culture is exhausting at times. But I'd much rather deal with that than a business which doesn't care about the well being of its employees.

3.0

Jul 19, 2021

Okay company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great coworkers, decent benefits, lunches are paid for

Cons

company fell short delivering expected benefits

Viewing 667 - 669 of 1,121 Reviews

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Jobs at Gusto

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Service TM/ Liner/ Cashier

Service TM/ Liner/ Cashier

Gusto

Gusto reviews

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Reviews by job title

Gusto had incredible training and supportive people.

Solid company with positive long term outlook

Okay company

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