Mission-driven culture and approach
Pros
What I was most surprised about was the intentionality with which Gusto operates. They have a laser-focus on their customer and their mission, and it's apparent through on-boarding, town halls, and in the day-to-day decisions. The people are genuinely kind and extremely talented. People practice healthy debate and feedback. The culture here is phenomenal. People are truly bought in (and how could you not be, they're making a difference in the lives of everyday people), and they bring that passion to everything that happens here. I also believe that Gusto invests in the right places. Being a company in the HR space, they strive to be a good example to other companies in terms of how they develop their culture and treat employees. This comes out in so many ways -- how they conduct interviews, free meals in the office, speaker series. They're good at taking best practices from other companies that are doing things well and applying it within.
Cons
Gusto is growing really quickly. It's apparent that they are going through a transition and there will naturally be growing pains. My sense is that some Gusties are onboard with this, and those that have been here longer have mixed feelings. Typical for a company that scales that fast. But fortunately it's not as divisive as I've seen in other companies. Gusto is hyper aware of keeping a steady balance during their growth. As a brand, Gusto isn't as well known as some other players in the silicon valley tech space, and that's disappointing considering all that they're accomplishing.
