Gusto reviews

I was with Gusto for over 2 years. The first year was bliss, the second year took a dark dark turn. Everyone is over worked and under supported. Everyone I spoke with on my team says they cry 2-3 a week, if not everyday. Managements advice is always "The why behind our decisions" and "we are just in a rough spot but it will get easier soon" trust me it does not get easier. I used to highly recommend Gusto as a place to work but now I am telling everyone to never apply there. Coworkers are very very nice but we don't need friends, we need a healthy strong place to work. Customer support is so behind on customer tickets that mandatory overtime every week is enforced- while this is legal, it is unheard of... if you want to have a job that has work life balance, or allows you to actually BREATHE when you clock out then DO NOT WORK FOR GUSTO

I wouldn’t recommend working here or using this platform if you are a small business. Myself and everyone I know here is looking for new jobs. It feels like no one has any idea what they are doing here. The management staff is really young, most are first time managers I’m assuming and it really shows. Despite having a young management staff it is almost impossible to move up. If you ask about career pathways they just kind of shrug their shoulders. They are forcing the majority but not all of their staff back to the office. Rules on this could be different even if you are in the same position which isn’t fair in my opinion. They give little to no real feedback but are somehow micromanaging. I’m not sure how that is even possible. The work is really hard, and even harder given no training at all. Unlimited PTO sounds amazing however it’s really difficult to use that when they are constantly requiring overtime. I didn’t even know it was legal to require OT but it is and you can expect that often. If you are going to require someone to work 50 hours a week you should probably make them salary and pay them what they are worth. There are so many other jobs with better pay and better cultures. My only advice is to not work here.