Pros
People Team - what a life that was. 5 mos ago because of covid half of the Invite team was put onto the CX Payroll Care team - if we did not take this, we were laid off. As a part of the Invite team we were extremely busy most of the time interviewing and scheduling. Our team had fun off-sites and we all got along extremely well. We were treated like the adults we are.
Cons
Engagement Team -If youre considering a job on this team, be ready to have every minute of your day looked at. During live channel shifts you can't leave your computer. You're stuck and held to the lunch and break times they'll give you. If you want to get involved in additional projects, you'll have to get 3 level up approval. - Your managers have been led to believe they have to follow up on every single Workforce Management flag. I forgot, we are humans, not robots. - In the 8 years I've been working I've never felt so stressed out and frustrated than I have in this role. It's not a typical support role, you're supporting payroll, taxes, benefits, etc. It isn't easy and there's an extremely high learning curve. - Opportunities to get off of Payroll care on to another team at Gusto are slim to none, and when you have one, they are crushed.
